Guarantee

100% Satisfaction Guarantee – Your Peace of Mind is Our Priority

At Talmoo, we stand behind every order with our comprehensive satisfaction guarantee. We’re committed to ensuring your medications arrive safely, on time, and exactly as ordered. If anything goes wrong, we’ll make it right—guaranteed.

Our Complete Satisfaction Guarantee Covers:

Damaged Products: Full replacement or refund if items arrive damaged during transit
Late Delivery: New shipment dispatched if your order doesn’t arrive within the expected timeframe
Partial Orders: Missing items replaced immediately at no additional cost
Lost Packages: Complete reshipment or full refund for orders that never arrive

Your satisfaction is our top priority. If any issue arises with your order, we’ll resolve it quickly and professionally—no questions asked.

Fast & Reliable International Shipping

Standard Delivery Timeline

We use express international shipping services to ensure your medications reach you quickly and securely. Standard delivery takes 15 to 20 business days from the date your order is processed and shipped.

What to Expect After Placing Your Order

Order Confirmation: Receive immediate email confirmation with your order details
Processing (1-2 business days): Your order is carefully verified, packed, and prepared for shipment
Shipment Notification: Tracking information sent via email once your package leaves our facility
In Transit (15-20 days): Your package travels securely to your destination
Delivery: Package arrives at your specified address

Track Your Order in Real-Time

Every order comes with a tracking number so you can monitor your package’s journey from our facility to your door. You’ll receive regular updates via email about your shipment’s progress, including:

Departure from origin country
Arrival in destination country
Customs clearance status
Out for delivery notification
Successful delivery confirmation

Shipping Issues? We’ve Got You Covered

We understand that international shipping can sometimes encounter unexpected delays or complications. If you experience any of the following situations, please contact us immediately:

When to Contact Our Support Team:

Package Not Received: Your order hasn’t arrived within 25 business days
Delivery Delays: Tracking shows unusual delays or no movement for 7+ days
Customs Hold: Notification from carrier about customs clearance issues
Returned to Sender: Tracking indicates package is being returned
Delivery Attempts Failed: Carrier was unable to deliver to your address
Damaged Package: Box arrives visibly damaged or tampered with

For any shipping-related concerns, simply submit a ticket through our Refund Section, and our dedicated team will prioritize your case and work to resolve the issue within 24-48 hours.

Simple Refund & Replacement Process

How Our Guarantee Works

We’ve designed our refund and replacement process to be straightforward and hassle-free. Here’s what happens when you report an issue:

For Damaged or Defective Products:

Contact us within 7 days of receiving your package
Provide photos of the damaged items (if applicable)
We’ll immediately dispatch a replacement at no additional cost
No need to return the damaged items

For Non-Delivered Orders:

Wait until 25 business days have passed since shipment
Submit a ticket through our Refund Section with your order number
Choose between: full refund or free reshipment
Resolution processed within 3-5 business days

For Partial Orders (Missing Items):

Report missing items within 7 days of delivery
Specify which products were not included in your package
Missing items reshipped immediately at no charge
Original payment remains unchanged

Important Refund Policy Details

Please note the following regarding partial orders and refunds:

If you request a partial order initially, you’ll be charged separately for the remaining items when you’re ready to complete your purchase
Refunds are issued only for items actually received that don’t meet quality standards or are damaged
Full refunds are processed back to your original payment method within 7-10 business days
In cases of suspected customs seizure, we offer free reshipment using an alternative shipping method

Multiple Ways to Get Help

Our customer support team is here to assist you with any questions or concerns about your order. We offer three convenient ways to reach us:

24/7 Customer Support Channels:

Email Support: Send detailed inquiries to our support email for comprehensive responses within 12-24 hours
Support Ticket System: Submit a ticket through our dedicated Support Section for order tracking, refunds, or shipping issues—responses within 24 hours
Phone Support: Speak directly with a customer service representative for urgent matters or complex questions

What Information to Include:

To help us resolve your issue quickly, please provide:

Your order number (found in your confirmation email)
Tracking number (if available)
Description of the issue
Photos (for damaged or incorrect items)
Your preferred resolution (replacement or refund)

Why Choose Talmoo’s Shipping Service?

Secure & Discreet Packaging

All orders are shipped in discreet, unmarked packaging to protect your privacy. Our eco-friendly, recyclable materials ensure your items arrive safely while minimizing environmental impact.

Customs & Regulatory Compliance

We handle all necessary documentation for international shipping, including customs declarations and pharmaceutical export certifications. Our experienced team ensures your order complies with all regulations for smooth customs clearance.

Insurance & Tracking Included

Every shipment includes full insurance coverage and tracking at no extra cost. This means you’re protected from loss, damage, or theft during transit.

Flexible Delivery Options

While our standard delivery is 15-20 business days, we can accommodate special requests for expedited shipping or alternative delivery addresses. Contact our support team to discuss custom shipping arrangements.

Frequently Asked Questions

What if my package is held at customs?

If customs issues arise, contact us immediately via the Refund Section. We’ll work with the shipping carrier and provide any necessary documentation to facilitate release. If the package cannot be released, we’ll reship your order using an alternative method at no additional cost.

Can I change my delivery address after ordering?

Address changes are possible if your order hasn’t been shipped yet. Contact us as soon as possible with your new address. Once shipped, address modifications must be arranged directly with the carrier using your tracking number.

What happens if I’m not home when delivery is attempted?

The carrier will typically leave a delivery notice with instructions for pickup or redelivery. If you miss multiple delivery attempts and the package is returned to sender, contact us immediately—we’ll arrange a free reshipment.

Do you ship to all countries?

We ship to most countries worldwide. However, some destinations may have restrictions on pharmaceutical imports. Contact our support team before ordering to confirm we can ship to your location.

How long does refund processing take?

Once approved, refunds are processed within 3-5 business days. Depending on your bank or payment provider, it may take an additional 5-10 business days for the funds to appear in your account.

Our Commitment to You

At Talmoo, we believe quality healthcare should be accessible, affordable, and reliable. Our 100% satisfaction guarantee reflects our commitment to your health and well-being. We don’t just sell medications—we build lasting relationships based on trust, transparency, and exceptional service.

Every member of our team is dedicated to ensuring your experience with Talmoo exceeds your expectations. From the moment you place your order to the day it arrives at your door, we’re here to support you every step of the way.

Questions about our guarantee or shipping policies? Don’t hesitate to reach out—we’re here to help!