Payment Policy

Payment Policy – Cryptocurrency Payments Only

At Talmoo, we prioritize secure, efficient, and borderless transactions for our international customers. We exclusively accept cryptocurrency payments to provide you with fast, private, and reliable payment processing. Please review our complete payment policy below before placing your order.

Accepted Cryptocurrencies

We accept the following digital currencies for all purchases:

  • Bitcoin (BTC): The original and most widely recognized cryptocurrency
  • Ethereum (ETH): Fast and secure blockchain-based payment
  • USDC (USD Coin): Stablecoin pegged to the US dollar for price stability
  • USDT (Tether): Dollar-backed stablecoin for consistent valuation

Using cryptocurrency offers several advantages including lower transaction fees, faster international transfers, enhanced privacy, and no currency conversion charges.

How to Pay with Cryptocurrency

Step-by-Step Payment Process

  1. Place Your Order: Select your products and complete the checkout process on our website
  2. Choose Your Cryptocurrency: Select your preferred payment method (BTC, ETH, USDC, or USDT)
  3. Receive Payment Instructions: Within 6-10 hours of placing your order, you’ll receive a detailed payment instruction email containing:
    • Our cryptocurrency wallet address
    • Exact payment amount in your chosen cryptocurrency
    • Current exchange rate and USD equivalent
    • Payment deadline (typically 24-48 hours)
    • Your unique order reference number
  4. Complete the Payment: Send the exact cryptocurrency amount to the provided wallet address using your preferred crypto wallet or exchange
  5. Submit Transaction Details: After completing the payment, please share the following information with us:
    • Transaction ID (TXID/Transaction Hash)
    • Blockchain confirmation screenshot
    • Date and time of transaction
    • Your order number
  6. Payment Verification: We will verify your transaction on the blockchain (typically within 1-3 hours after sufficient confirmations)
  7. Order Processing Begins: Once payment is confirmed, your order enters our fulfillment queue

Why We Need Your Transaction Details

Providing your transaction information helps us:

  • Locate your payment quickly: Cryptocurrency transactions don’t automatically include customer identification
  • Match payments to orders: Ensures your order is processed without delays
  • Expedite shipping: Allows us to begin preparing your shipment immediately
  • Provide better support: Helps resolve any payment-related questions efficiently

Payment Confirmation & Blockchain Verification

Transaction Confirmation Requirements

Different cryptocurrencies require varying numbers of blockchain confirmations before we consider payment complete:

  • Bitcoin (BTC): 3-6 confirmations (approximately 30-60 minutes)
  • Ethereum (ETH): 12-15 confirmations (approximately 3-4 minutes)
  • USDC: 12-15 confirmations (approximately 3-4 minutes on Ethereum network)
  • USDT: Confirmation time varies by network:
    • Ethereum network: 12-15 confirmations (~3-4 minutes)
    • Tron network: 19+ confirmations (~1-2 minutes)

Note: Network congestion may occasionally extend confirmation times. We monitor all pending transactions and will contact you if any issues arise.

Payment Verification Process

Once you submit your transaction details:

  1. Our team verifies the transaction on the blockchain explorer
  2. We confirm the correct amount was sent to the correct wallet address
  3. We match the transaction to your specific order
  4. You receive a payment confirmation email
  5. Your order status updates to “Payment Confirmed – Processing”

Secure & Private Transactions

SSL Encryption & Data Security

All information submitted through our website is transmitted via SSL-secured, encrypted pages. This means:

  • Your personal information is protected during transmission
  • Order details remain confidential
  • Cryptocurrency wallet addresses are securely communicated
  • There is no risk of payment information fraud or interception

Cryptocurrency Privacy Advantages

Cryptocurrency payments offer enhanced privacy compared to traditional payment methods:

  • No banking information shared: Your financial accounts remain completely private
  • No credit card data stored: Eliminates risk of data breaches
  • Pseudonymous transactions: Blockchain addresses don’t reveal personal identity
  • Direct peer-to-peer payment: No third-party intermediaries accessing your data

Shipping Timeline After Payment

Standard Processing Schedule

We prioritize fast order fulfillment to get your medications to you as quickly as possible:

  • Payment Confirmation: Within 1-3 hours after blockchain verification
  • Order Processing: Begins immediately upon payment confirmation
  • Shipment Dispatch: Within 2 business days after confirmed payment
  • Tracking Information: Provided via email as soon as your package is shipped

If Delays Occur

In the rare event that shipment is delayed beyond 2 business days, we will:

  • Contact you proactively: Explain the reason for the delay
  • Provide an updated timeline: Give you a realistic new shipping date
  • Offer solutions: Present options if the delay is significant
  • Keep you informed: Send regular updates until your order ships

Tracking Your Shipment

Once your order is shipped:

  • A tracking reference number will be updated in your order account
  • You’ll receive an email with the tracking link
  • You can monitor your package’s journey in real-time
  • Estimated delivery time is 15-20 business days internationally

Customer Support & Dispute Resolution

Contact Us Before Raising Disputes

Important: If you have any concerns, complaints, or issues with your order, please contact Talmoo directly first before taking any other action. We are committed to resolving problems fairly and promptly.

We will do our best to address issues including:

  • Payment processing questions or concerns
  • Order delays or shipping problems
  • Product quality or accuracy issues
  • Missing items or damaged packages
  • Any dissatisfaction with our service

Our Commitment to Resolution

When you contact us with a concern:

  • We respond within 12-24 hours
  • We investigate your issue thoroughly
  • We work to resolve problems in your favor whenever possible
  • We offer solutions such as replacements, reshipments, or refunds as appropriate
  • We maintain professional and courteous communication throughout

Cryptocurrency Payment Disputes

Please understand that cryptocurrency transactions are irreversible by nature. Once confirmed on the blockchain, payments cannot be reversed or charged back like traditional payment methods. Therefore:

  • Verify all payment details carefully before sending cryptocurrency
  • Double-check wallet addresses to ensure accuracy
  • Send the exact amount specified in our payment instructions
  • Contact us immediately if you believe you made a payment error

If you receive your order and are dissatisfied, please contact our support team to discuss resolution options. We value customer satisfaction and will work with you to address legitimate concerns.

Fraudulent Dispute Policy

While we strive for customer satisfaction, we must protect our business from fraud. If you:

  • Receive your order as described
  • Falsely claim non-delivery
  • Attempt to obtain duplicate shipments through deceptive means
  • Engage in any fraudulent activity

We will document the fraudulent behavior and may report it to relevant authorities or cryptocurrency fraud prevention networks. We reserve the right to refuse future service to customers who engage in fraudulent activities.

Pre-Purchase Questions & Information

Ask Before You Order

We strongly encourage you to ask any relevant questions before making a purchase. Our knowledgeable support team can help with:

  • Product information: Active ingredients, dosages, side effects, contraindications
  • Cryptocurrency payment guidance: How to send payments, which crypto to use, exchange recommendations
  • Shipping details: Delivery timelines, customs considerations, packaging methods
  • Generic equivalency: Understanding how generic medications compare to brand names
  • Order quantities: Bulk ordering options and volume discounts

Post-Shipment Dispute Policy

Important Notice: Once your order has been shipped, we cannot accept disputes regarding:

  • Product selection or specifications clearly stated on the website
  • Generic brand substitutions (when clearly disclosed in product descriptions)
  • Shipping times or customs delays beyond our control
  • Questions that could have been asked before ordering

This policy protects both our business and honest customers from fraudulent claims. Please ensure you understand exactly what you’re ordering, including:

  • Active ingredients and dosage
  • Quantity and package size
  • Generic brand being supplied
  • Shipping timeline and method
  • All terms and conditions

If you have any uncertainty, contact us before completing your order. We’re happy to clarify any details to ensure you’re completely informed and satisfied with your purchase decision.

Terms & Conditions Agreement

By placing an order with Talmoo, you explicitly acknowledge and agree that:

  • You have read and understood this complete payment policy
  • You accept cryptocurrency as the exclusive payment method
  • You understand that cryptocurrency transactions are irreversible
  • You will contact us directly before raising any disputes
  • You will not attempt fraudulent chargebacks or false claims
  • You accept responsibility for verifying payment details before sending cryptocurrency
  • You agree to provide transaction details promptly after payment
  • You understand the post-shipment dispute limitations
  • You are bound by our complete Terms & Conditions
  • You accept all shipping and customs-related risks as outlined in our policies

Cryptocurrency Payment Advantages

Why We Choose Crypto-Only Payments

Our decision to accept only cryptocurrency payments benefits our customers in multiple ways:

  • Lower costs: No credit card processing fees means we can offer better prices
  • Faster processing: Blockchain confirmations are quicker than traditional bank transfers
  • Global accessibility: No restrictions based on banking infrastructure or credit availability
  • Enhanced privacy: Your financial information remains completely confidential
  • No chargebacks: Protects honest customers from price increases due to fraud losses
  • Currency flexibility: Avoid unfavorable exchange rates from traditional payment processors
  • Financial inclusion: Access for customers without traditional banking services

New to Cryptocurrency?

If you’re unfamiliar with cryptocurrency payments, don’t worry—our support team can guide you through the process:

  • Recommend reputable cryptocurrency exchanges for purchasing crypto
  • Explain how to set up a crypto wallet
  • Walk you through sending your first cryptocurrency payment
  • Help you understand transaction fees and network selection
  • Provide tips for securing your cryptocurrency holdings

Contact our support team before ordering if you need cryptocurrency payment assistance. We’re here to make your first crypto transaction smooth and stress-free.

Contact Information

For questions, concerns, or assistance with cryptocurrency payments:

  • Email Support: Send detailed inquiries for comprehensive responses within 12-24 hours
  • Support Ticket System: Submit tickets through our website for payment, order, or shipping questions
  • Live Chat: Real-time assistance for urgent payment or technical questions

Our dedicated team is available 24/7 to ensure your cryptocurrency payment experience is secure, straightforward, and successful.

Payment Security Guarantee

At Talmoo, we take payment security seriously:

  • We never store your cryptocurrency wallet private keys
  • All payment instructions are sent via encrypted email
  • We use dedicated, secure wallet addresses for receiving payments
  • Our website employs industry-standard SSL encryption
  • We regularly update our security protocols to protect against emerging threats

Your cryptocurrency payments are safe, secure, and processed with the highest standards of digital security.

Thank you for choosing Talmoo for your pharmaceutical needs. We appreciate your trust and look forward to serving you with secure cryptocurrency payments and reliable international delivery.